Cancellation & Refund Policy

Last Updated: June 24, 2026

At Start & Grow, we strive to provide high-quality digital marketing, website development, automation, tracking, reporting, and business growth services. This Cancellation & Refund Policy outlines the terms regarding cancellations, refunds, and service termination.

1. Service Cancellation

Clients may request cancellation of a service by contacting us via email at [email protected].

Before Work Begins

If a cancellation request is received before any project planning, consultation, setup, design, development, or marketing work has commenced, the client may be eligible for a refund after deducting any payment gateway charges, administrative fees, or consultation fees, if applicable.

After Work Begins

Once any work has started, including but not limited to:

  • Project planning
  • Strategy development
  • Website design or development
  • Marketing campaign setup
  • Tracking or analytics implementation
  • CRM or automation setup
  • Content creation
  • Reporting dashboard creation

the payment made for the completed portion of the work shall be non-refundable.

Digital service providers commonly treat planning, setup, development, and campaign work as non-refundable once resources have been allocated.

2. Refund Eligibility

Refund requests will be reviewed on a case-by-case basis.

Refunds may be considered only when:

  • Work has not yet commenced.
  • Duplicate payments have been made.
  • A technical error has resulted in an incorrect charge.
  • Start & Grow is unable to deliver the agreed service due to internal limitations.

Refunds will not be provided for:

  • Change of mind after project commencement.
  • Dissatisfaction based on subjective preferences after approved deliverables.
  • Delays caused by lack of client communication, approvals, or required information.
  • Services already completed or partially completed.
  • Marketing campaigns that have already been launched.
  • Third-party expenses including advertising spend, domain registration, hosting, plugins, software subscriptions, SMS credits, WhatsApp credits, email credits, or other external platform fees.

3. Subscription & Recurring Services

For recurring monthly services such as:

  • Digital Marketing
  • PPC Management
  • Meta Ads Management
  • CRM Management
  • Reporting Services
  • Automation Services
  • Website Maintenance

Clients may cancel future renewals by providing written notice at least 7 days before the next billing cycle.

No refunds will be issued for the current billing period once services for that period have commenced.

4. Refund Processing

Approved refunds will be processed within 7–14 business days.

Refunds will be issued through the original payment method used during the transaction whenever possible. Processing timelines may vary depending on the payment provider or banking institution.

5. Project Suspension or Termination

Start & Grow reserves the right to suspend or terminate services if:

  • Required information is not provided by the client.
  • Payments remain overdue.
  • The client engages in abusive, unlawful, or fraudulent activities.
  • Project requirements materially differ from the agreed scope.

In such cases, payments already made shall be non-refundable for work completed up to the date of termination.

6. Chargebacks

Clients agree to contact Start & Grow before initiating any payment dispute or chargeback.

If a chargeback is filed without first contacting our support team, we reserve the right to suspend all active services until the matter is resolved.

7. Contact Information

For cancellation or refund-related inquiries, please contact:

Start & Grow
Website: https://startandgrow.co/
Email: [email protected]